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Frequently Asked Questions

For where your treasure is, there your heart will be also..

Matthew 6:21 NIV

About SELF-PICKUP

Is there a minimum order for self-pickup?


There is NO minimum order when you choose to pickup the order by yourself.




What is the lead time after placing my order?


We will confirm your order when your payment is verified. Estimated lead time for baked goods is 1 week, we will liaise with you to confirm the self-pickup timeslot. Due to recent overwhelming response, the lead time for baked goods may take longer than usual




Can I opt for contactless pickup?


As part of our effort to support COVID-19 precautionary measures, contactless pickup is always recommended. Please ping us prior to your arrival and we will place your order outside the pickup location. Please be reminded to always wear your mask and observe safe distancing.




Can I ask someone to pick up the order on my behalf?


As part of our effort to support COVID-19 precautionary measures, we encourage customers to pickup the order by themselves. If you are unable to come personally, please inform us in advance, provide your friends/relatives' names, and we will prepare your order for contactless pickup. We reserve our rights to refuse any order pickup, in the event, if someone else turned up on your behalf without informing us beforehand.




Can I arrange a third-party courier or delivery service to pick up my order?


A prior arrangement has to be made with us to ensure the stock and timing is available. Please note the following concerns:

  • We do not provide labels/tags/cartons/additional packaging materials.
  • We are not responsible for any missing, damaged, or undelivered items, once your order is collected by the third-party provider.




Where is the self-pickup location?


Blk 291, Choa Chu Kang Avenue 3, Singapore 680291




How do I get to the pickup location via public transport?


You use Google Maps to navigate for direction, our location is accessible by:

  • Nearest MRT: Choa Chu Kang (NS4)
  • Nearest LRT: Choa Chu Kang (BP1), South View (BP2)
  • Nearest Bus Service: 172, 300, 975, 991




Require more information?


Please feel free to reach out to us via the contact info below




What is the self-pickup timing?


Self-pickup is strictly by appointment to avoid overcrowding. Following is the pickup timeslot, subject to availability:
Monday to Friday: 2:00pm-3:00pm or 5:30pm-7:30pm
Saturday: 10:00am-12:00pm or 5:00pm-7:00pm
Sunday/Public Holidays: Closed
We seek your cooperation to turn up on time during your confirmed time slot. In the event, if you are unable to turn up during your confirmed time slot, it will have to be reschedule. If the order involved baked goods, it will be disposed of by the end of day due to hygiene reasons, no refund will be made for any no show, reschedule or cancellation.





About DELIVERY

What is the minimum order for free delivery?


Enjoy FREE islandwide delivery for orders above S$88.00. Free delivery is subject to changes without prior notice. Delivery services is also available from S$6.00 to $12.00 per location, with orders above S$28.00.




How do you compute the delivery fee?


We only provide delivery services within Singapore. Delivery fee is computed based on distance structure:

  • Within 10KM - S$6.00 per location
  • 10.1-20KM - S$8.00 per location
  • 20.1-30KM - S$10.00 per location
  • >30KM - S$12.00 per location
  • Additional S$3.00 to Central Business District, Sentosa Island, and Commercial/Office Address
  • Delivery services are not available to Jurong Island, Restricted Area (E.g. Changi Airport, Army Camp, Airbase, Naval Base, Police HQ/Division, Checkpoints, etc) and P.O. box




What is the delivery timing?


Delivery will be carried out between 11:00am to 6:00pm, excluding Public Holidays. Timing may varies due to weather and traffic condition. Due to high delivery volume, we seek your understanding as we are unable to accommodate to specific delivery timeframe.




Do I need to receive the goods physically?


As part of our effort to support COVID-19 precautionary measures, contactless delivery is recommended. The order will be hung on your door/gate or place near your doorstep, we will send you a photo once your order is delivered.




What will happen if the delivery is not successful?


We always recommend contactless delivery. In the event, if the delivery is unsuccessful due to an incorrect address, the recipient/sender is uncontactable, unable to access/denied entry into a private housing estate, or any unforeseen circumstances. Your orders will be returned to the facility (i.e. pickup location) by 6:30pm on the same day. Thereafter, please make the following arrangement. 1. Proceed to self-pickup your orders from the facility (i.e. pickup location) after 6:30pm (Closed at 8:30pm) on the same day. 2. Request RE-delivery with an additional fee of S$15.00 per trip, subject to availability of the day. Due to hygiene reasons, the baked goods will be disposed of by end of the day, in the event, the items are not pickup on the same day and no refund will be made for any cancellation.




What is the lead time after placing my order?


We will confirm your order when your payment is verified. Estimated lead time for baked goods is 1 week, we will liaise with you to confirm the delivery schedule. Due to recent overwhelming response, the lead time for baked goods may take longer than usual




Required more information?


Please feel free to reach out to us via the contact info below